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configure & troubleshoot anyconnect
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Cisco Jabber Advanced Audio (Greyed out options)

Hi all,

I am a bit new to supporting Cisco products so I may just be a little out of my element. I have a user that is trying to use a new headset in Jabber and WebEx, the headset appears in the advanced audio settings, but is greyed out and I can not select it from the basic Audio settings menu. I can change the priority, but that doesn't help if the device is not available from the menu selection. Is there something that I am doing incorrectly? I've uninstalled / reinstalled the device drivers and it did not fix the issue. The next troubleshooting idea I had was to delete the jabber device config and start over, but I am not hopeful that will fix it. Curious if anyone else has run into this where a device appears to be inaccessible.

Jabber config directory \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config

 

Just as a note, we've tested the headset and it does work for other windows applications. So it's not a bum device.  

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