Cisco jabber on iOS

[binny]

Hi 

Cisco jabber on laptop is working fine. When tried installing jabber on iOS popping invalid username and password issue. 

Tried rechecking everything twice, nothing looked suspicious.

[Carlo Poggiarelli]

Hi,

Which version of CUCM and Jabber are you using?

Did you correctly defined TCT phone selecting Jabber for IoS model and associated to the right user?

Please let us know 

Regards

Carlo

[binny]

Hi,

CUCM version: 12.5 

Jabber: 14.1

yes the TCT is configured properly. 

[Carlo Poggiarelli]

Hi,

Is your collaboration domain a .local domain?

Did you add all CTI (also secure) permission to the end user.

A PRT file would be very usefull to dig more into this issue.

Please let us know.

Regards

Carlo

[Shalid Kurunnan Chalil]

Hi there

As @Carlo Poggiarelli  has pointed out, kindly ensure that you have phone configuration with TCT as the prefix, similar to CSF for Windows devices, and ensure that the user is assigned to the TCT phone. Additionally, please review if there is any user profile configured to restrict mobile device logins.

Navigate to User Management >> User Settings >> User Profile, and check for Mobile and Remote Access Policy.

Thank you,

Disclaimer:

Responses are based on personal knowledge and experience. Consider them as guidance. Other members may offer different perspectives or better approaches. No responsibility is assumed for outcomes; discretion is advised.