Is the error you are seeing this?
Event Type: Error
Event Source: Cisco MOH Audio Translator
Event Category: None
Event ID: 3
Date: 14-01-2003
Time: 17:18:04
User: N/A
Computer: CCM2
Description:
The description for Event ID ( 3 ) in Source ( Cisco MOH Audio Translator ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Unable to read/write to Destination directory (\\CCM1\TFTPPATH\MOH), error = 00000005.
Then you are seeing this:
CSCdy16451 - MOH Audio Translator service is configured to log in as LocalSystem
Conditions:
CallManager 3.2(2c) with the MOH Audio Translator service installed on a node in the cluster other than the Publisher. (Also applicable to 3.1(4) and 3.2(1))
Symptoms:
Event log messages indicating:
Error: Unable to read/write to Destination directory
(<\\PUBLISHER\TFTPPATH\MOH>), error = 00000005.
The Services control panel indicates that the MOH Audio Translator service is
set to LogOn as the LocalSystem account. It should be logging in as the SQLSvc account.
Workaround:
Set the MOH Audio Translator service to logon as the local administrator
account.
NOTE: Cisco recommends that you do not run the MOH Audio Translator service on a CallManager node actively performing call processing because the MOH Audio Translator consumes 100% while translating files.
If the workaround doesn't help. Please verify network connectivity to the publisher's TFTPPATH\MOH from the Subscriber by pinging it and accessing the share.
