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Beginner

CiscoWork 2000: Confidence test failed.

Hi,

I have configured a few CMs with the following test configured to each of them: -

1. End to End Call

2. Off-hook

3. Phone Registration

Somehow, only 1 server keeps on giving alerts as below

EVENT ID = 000CAXB

ALERT ID = 0000FWX

TIME = Thu 04-Oct-2007 15:24:55 SGT

STATUS = Active

SEVERITY = Critical

MANAGED OBJECT = server2

MANAGED OBJECT TYPE = MediaServer

EVENT DESCRIPTION = ConfidenceTestFailed::Component=EndToEndCallTest[00059A3B771D]:182;AssociatedApplication=CCM-server2/1;ErrorMessage=The dialed number is invalid or the line is busy.;

If generates randomly and everytime it's this server that is giving the alerts.

Please guide me how to troubleshoot as I'm don't know this product well.

Refer to the attached for the version and installed packages.

3 REPLIES
Contributor

Re: CiscoWork 2000: Confidence test failed.

Post the following information:

-IDU installed for ITM?

-Call manager Version?

-Which Common Services 2.2 Service Pack?

Beginner

Re: CiscoWork 2000: Confidence test failed.

- IP Telephony Monitor Device Packages 2.0 Installed Patched=6

- Call Manager 4.1(3)sr4d

- CiscoWorks Common Services with SP3 version 2.2

Beginner

Re: CiscoWork 2000: Confidence test failed.

hi,

anyone have any idea what to do next to find out what is wrong?

rgds,

steve

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