Hi,
This is actually not a phone problem, maybe we will need to focus on the Attendant Console part of it, On AC, go to Help >> about and check if the AC server and client match, otherwise, please hit the upgrade button.
What is your CallManager's version? Because there is DDTS for AC on CCM 3.3.2: CSCeb31021.
Also at the bottom of the AC window, there is a small icon just to the left of the "Call Control" status indicator area. The icon looks like a desktop window and if you click on it you can toggle the "Activate console on new call" feature on and off.
If that doesn't work, please try the following steps:
1) Uninstall Attendant console on a user pc
2) From the user pc, click on start>run
3) Type : \\ip address of the call manager\c$
4) Go to c:\cisco plugins\server
5) Install JTAPIclient.exe
6) Install Attendant Console by going to c:\cisco plugins\client and installing the CiscoAttendantConsoleClient.exe file
7) Test how it works. If we face the same issue, let us try to download the latest version of java runtime files from :
http://java.com/en/index.jsp
Let me know how it goes.
