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CMS user to Lync Edge registrations is "in progress" state

We are installed a CMS to integrate with Lync. Inicially, the integration is working fine, but now the calls don't connect. When we verify the General status in the CMS, we find the Lync Edge Registration "in progress". In any moment the register is complete.

 

Please, I need some help, procedure or instructions to correct the behavior and achieve connect calls between CMS and Lync.

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