Conversation on speakerphone

[alebrasseur]

Funny thing happening at my client. Users with headphone are hearing their own conversation through the speakerphone.

Firmware has been updated on the IP phone 7940.

Anybody knows about this ? Is the only solution to disable the speakerphone ?

Thank you !

[pturcotte]

Hello .

I experienced the same problem in a call center.Agents used Plantronics headsets but they let the handset in the cradle.Since we removed the handset,we got no more voice coming out of the speakerphone during a conversation.

Try that if it is the case.

Good Luck.

Patrick.

[ybpants]

We experience the same problem when using GN Netcom 9120 wireless headsets. The fix (for us) was to lower the transmit volume on the headset.