I am attempting to configure Spark Call Aware and Connect to integrate Spark with my on-prem CUCM deployment. everything seems ok with the call  connector and my Expressway C is registered with Spark cloud and it is running but when i attempt to set up call aware for an end user i get the following error message: Directory URI:  Not found and when i expand the error I see The user is not configured with a primary directory number I have configured the Spark Remote Device in CUCM and that has a DN and the spark URI as the destination address and the user account has the Spark RD as the controlled device.  Clearly I am doing something wrong but I cannot see what it is. Does anyone have some insight into what i could be missing. ... View more

I have some 8861 phones connecting to the enterprise via Expressway and it works great (a big improvement on VPN phone). Although everything is working i was just wondering if anyone knows the keep-alive timeout value before the phone will unregister?  I am sure that this is out there somewhere but i could not find it. thanks ... View more

I just upgraded my CUCM server from 10.5 to 11 and as part of that I ran through the process to switch the network adapter to VMXNET3 as defined in the release notes. using the following commands. 1.copy CUCMServer.vmx temp_file.vmx 2.findstr /V /R "^ethernet0.virtualDev.*" temp_file.vmx > CUCMServer.vmx 3.echo ethernet0.virtualDev = "vmxnet3" >> CUCMServer.vmx Before the change my network adapter was set to "flexible" and I still see flexible as the Adapter Type even though the line ethernet0.virtualDev = "vmxnet3" is now present in the running .vmx file The process for changing the adapter type in IM&P was to: 1. Copy the current MAC address 2. Delete the Network adapter 3. Add the new adapter with vmxnet3 as the type 4. Manually update the MAC with the old MAC address When I look at the VM setting for the IM&P server I do see the adapter type as VMXNET3. Am I missing something with the CUCM servers and will the flexible type cause me problems at some point in the future? thanks ... View more

I just upgraded my CUCM server from 10.5 to 11 and as part of that I ran through the process to switch the network adapter to VMXNET3 as defined in the release notes. using the following commands. 1.copy CUCMServer.vmx temp_file.vmx 2.findstr /V /R "^ethernet0.virtualDev.*" temp_file.vmx > CUCMServer.vmx 3.echo ethernet0.virtualDev = "vmxnet3" >> CUCMServer.vmx Before the change my network adapter was set to "flexible" and I still see flexible as the Adapter Type even though the line ethernet0.virtualDev = "vmxnet3" is now present in the running .vmx file The process for changing the adapter type in IM&P was to: 1. Copy the current MAC address 2. Delete the Network adapter 3. Add the new adapter with vmxnet3 as the type 4. Manually update the MAC with the old MAC address When I look at the VM setting for the IM&P server I do see the adapter type as VMXNET3. Am I missing something with the CUCM servers and will the flexible type cause me problems at some point in the future? thanks ... View more

I have SAML-SSO configured on CUCM, IM&P and Unity and it all works great.  I was just notified that the ADFS/LDAP team are updating the STS certificate and I am trying to figure out the impact that will have on my UC environment  Will i just need to disable SSO and then start the process again with an updated federationmetadata.xml file or is there more to the update then that?   thanks       ... View more