I am getting the event log error on 3.1.3a subscriber. No changes made, error just started on 09/02/02 and very intermittent, stopped on 9/7/02, and started again on 9/12/02. Doesn't seem to disrupt any service, can anyone tell me how to remove this.
I have two TAPI clients and they use TSP versions v3.1(0.46) and v6.0.1.0. They had been there since long, but error started only recently.
Event Type: Error
Event Source: Cisco CTIManager
Event Category: None
Event ID: 3
Date: 9/2/2002
Time: 11:17:40 PM
User: N/A
Computer: CCM2
Description:
Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version.
UNKNOWN_PARAMTYPE:Message Version: 65536
UNKNOWN_PARAMTYPE:Minimum Version: 131072
UNKNOWN_PARAMTYPE:Current Version: 131072
App ID: Cisco CTIManager
Cluster ID: CCM1-Cluster
Node ID: 172.16.4.11
Application ID: Cisco Telephony Call Dispatcher
Process ID: 0
Process Name: CtiHandler
Provider Name: CTI Framework
Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.
Recommended Action: Verify correct version of application is being used; otherwise, contact TAC..
