CTI Manager Incompatible protocol version

[mlebreuil]

On the subscriber CCM we have that error message (no phones are registered on that CCM):

Event Type: Error

Event Source: Cisco CTIManager

Event Category: None

Event ID: 3

Date: 7/17/2002

Time: 12:29:28 PM

User: N/A

Computer: NR-CM-2308

Description:

Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version.

UNKNOWN_PARAMTYPE:Message Version: 65536

UNKNOWN_PARAMTYPE:Minimum Version: 131072

UNKNOWN_PARAMTYPE:Current Version: 131072

App ID: Cisco CTIManager

Cluster ID: NR-CM-2306-Cluster

Node ID: NR-CM-2308

Application ID: Cisco Telephony Call Dispatcher

Process ID: 0

Process Name: CtiHandler

Provider Name: CTI Framework

Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action: Verify correct version of application is being used; otherwise, contact TAC..

Do you have an idea what I should do?

Thanks,

Marc

[rimon.vallavanatt]

Hey Marc,

It sounds like your JTAPI client is the incorrect version. The JTAPI client can be found under applications on CCMADMIN. Run it on the CallManager that is getting the error message.

[mlebreuil]

Hi,

I've a question for you: What do you mean when you say "Run it on the CCM"?

Do you mean, "install it only", or "install it and run an application"?

I've installed JTAPI on the subcriber callmanager. I doesn't seems to improve the state. I still get the same error.

Thanks,

Marc

[rimon.vallavanatt]

Hey Marc,

I had a similar issue where my CTI manager was having issues after I had upgraded from 3.1(3a) to 3.2(2c). Installing the correct version of the JTAPI client on both CallManager servers did the trick. Sorry if I was not more help.

RImon