CUCM 8.6 License Mac Changes when modifying NTP Server

[aldredbenedict]

Hello all,

I have a very strange issue with CUCM 8.6 License MAC. I deleted one of the NTP Servers in CUCM as that server is no longer active, and License MAC changed. As a result, my license becomes invalid. Have anybody experienced this before, and how do I resolve this issue?

[Rob Huffman]

Hi Mark,

Have you tried to delete the SMTP via cli?

delete smtp

This command allows you to delete the SMTP host.

Command syntax

delete smtp

Requirements

Command privilege level: 1

Allowed during upgrade: No

If that didn't work I might go directly to;

licensing@cisco.com

to re-host. I believe they should be able to provide a new license

based on the cli command "show status"

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[markhayek]

Yes, we tried that command, for some reason, and it never deleted it.   However, we entered the value "None" and the SMTP server address was removed, and the license file reverted back to previous values, and the license was valid again.

The cisco Documentation doesnt mention that you can nullify a value by using the word NONE.

[Rob Huffman]

Hi Mark,

Thanks for kindly posting back with your results (+5)

This type of follow-up is very helpful.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic