I am the admin on my CME 12.0 and CUE 8.6.9. I have a new job that requires me to take statements from clients in recorded format and forward the conversation to the home office.
I have configured Live Recording and it is working correctly. When it comes to the part of the call that I need to record, I can. The problem is, I need to be able to EASILY download each call recording into a .wav or .mp3 format that I can then forward to the home office. I CANNOT just forward the VM to the office through CME as I am not connected to their phone system.
Looking of this forum, I was unable to locate any information on how to do this easily. One post said to go to CME_IP_Address/ciscopca but that does not work on my system.
