Definity PBX integration - Can I transfer direct to voicemail?

[sarrick]

Any recommendations on how to transfer direct to voicemail through the PBX. From the callmanager (V 3.3) we can do the # plus the extension to transfer to a subscriber. I am looking for any way to do something similar through the Definity to Unity. I saw some article about using #2 after doing a tranfer, but that doesn't seem to work. Any ideas would be appreciated.

Thanks Again

[pmusugu]

This can be done in two ways.

1. You can configure your PBX to route the call to voicemail directly when we transfer the call to #7777 (where 7777 is your mailbox number of a subscriber). Thats what we do with call manager. You can check out this link which will help you understand the theory behind it.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

2. You can put the call on hold by hitting transfer and call unity and then enter 7777#2 if you are in the main greeting or #7777#2 if you are in any other menu and then complete the transfer. This might help you understand it more.

http://www.cisco.com/warp/customer/788/AVVID/transfer_direct_box.html