Devicelistx report and Cisco 7941

[kakeungnet]

I find that the Devicelistx report doesn't show my Cisco 7941 information. Does anyone have similar problem? Please kindly throw me some light about this. Thanks in advance.

[ashish_nijai]

I also have similar problem.

The DeviceListX report is unable to show the Softphones added to CallManager.

Regards,

Ashish

[kakeungnet]

The problem is resolved. I modify the devicelistx.asp by adding a line.

supportedPhones[supportedPhones.length] = 115; // 7941

I think you should need this line for the IP Communicator.

supportedPhones[supportedPhones.length] = 30041; // IP Communicator

Best regards,

Steve.

[ashish_nijai]

Hi,

I checked the devicelistx.asp

In my devicelistx.asp there is a line

supportedPhones[supportedPhones.length] = 30041;

// IP Communicator

Still it does not shows any Softphones installed.

If you know number of softphones, let me know.

Please reply ASAP.

Regards,

--- Ashish

[aaronw.ca]

Do you mean the old softphone, or the IP Communicator? The old softphone's number is 33. If you add

supportedPhones[supportedPhones.length] = 33;

the softphones should show up, though not sure why you'd want them to since they don't support XML!

Just clarifying!

FYI, you can try a query such as the following on the CallManager against the CCM03xx database (where xx is the highest numbered database currently on the CallManager, e.g. CCM0306).

select p.enum, p.name as product, m.name as model

from typeProduct p

join typeModel m on p.tkModel = m.enum

where m.tkClass = 1

p.enum is the value used in devicelistx.asp