cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1879
Views
0
Helpful
0
Replies
CDL
Beginner
Beginner

Difference between service level calls offered on Call Type interval and Call Type Skill Group Interval

Let me preface my question with the note that I am having a difficult time identifying the correct location to post my questions under the updated website.  please direct me to a better forum if needed.

 

I would like to understand why I am getting significant differences between two interval tables.

For a single call type on a single day, I see 200 service level calls offered and 200 calls offered on the Call Type interval table.

For the same call type on the same day, I see 280 service Level  calls offered and 280 calls offered routed.

What can account for the differences in counting between the two tables?

0 REPLIES 0
Content for Community-Ad

Spotlight Awards 2021