09-04-2018 08:38 AM - edited 03-13-2019 10:19 PM
Hello Support Community,
I have an interesting issue that I may be overlooking a simple solution to. I have a user configured for Single Number Reach in CUCM that after a certain time of unanswered rings on her desk phone, it forwards to her cell phone. The routing works as expected, however, the user wants to know if there's a way for her to distinguish which calls are being forwarded to her personal phone via SNR and which ones are just normal calls to her personal device. Is there a way to accomplish this?
Thanks in advance for any insight regarding this matter.
09-04-2018 11:45 AM - edited 09-04-2018 11:46 AM
I have tested this in my environment.
Follow these steps
The cell phone should now display the number you set up in the Transformation Mask
09-04-2018 12:48 PM
Good idea Jonathan and thanks for the reply.
Using your theory, if I set the calling party transformation mask to something like the main company number, and then have her save that number under a company name in her personal cell, that may be the only way to accomplish what's being requested. Let me test this out myself and I'll let you know what we come up with.
Thanks again!
09-04-2018 12:51 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide