email system on IPCC

[jjia]

If customer would like to integrate email

into the IPCC, could they setup mail forwarding to the Unity Server via SMTP and then have the agent mailboxes get notified via a distribution list and

light MWI and have the voicemail suggest they have an email?

Thanks,

Joe

[irisrios]

This is possible using the IPCC Voicemail Option Data Sheet. Please see the link below:

Cisco IPCC Voicemail Option Data Sheet

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_data_sheet09186a00800d75bf.html

HTH. Thanks.