Enabling MLA causes error

[azam_anwar]

Hi, i've just upgraded a CM cluster from 3.2 to 4.1(3)sr3a.

When i try to set the 'Enable MultiLevelAdmin' parameter to 'true', the following error appears, instead of the new password prompt:

"Invalid operation. User is not allowed to change CCMAdministrator password"

Any suggestions?

Thanks

[gogasca]

Are you using AD integration.

Are you using Local Administrator account?

Let me know

[azam_anwar]

The CM is not part of an AD integration.

Yes, the CM is currently logged in with the original 'Administrator' account. Do i need to log off, and on again with the 'CCMAdministrator' account?

Thanks

[azam_anwar]

I've also just found out that my customer had recently changed the Administrator password, following the CM upgrade.