Error 400 when adding new DMP to system

[Colin Crubaugh]

I had a defective DMP so I am swapping it out with a new one.  I swapped them out, deleted the old DMP from the DMM and tried adding the new one and it is giving me a Error 400?  Any suggestions?

C

[sdhanral]

Can you post the following :-

1) Screenshot of the error

2) DMP Firmware version

3) DMM firmware version

Sagar Dhanrale

[Colin Crubaugh]

The DMP Firmware is 5.2.2 (has not been upgraded yet since it has not been used)

The DMM Firmware is 5.2.2.1

The Image screen shot has been attached

-Colin

[sdhanral]

Colin,

This error happens when the DMP that you are going to add has either the same Name, Description, IP address or MAC address of that a DMP that already exists in the DMM's DMP database table (or the DMM wrongly thinks that there is a duplicate entry of either Name, IP, Description or MAC address).

I would do the following -

1) Check in the "search" bar , if there already exists a DMP with the same Name, Description, IP or MAC.

2) If all the entries in the DMP table are unique, Proceed towards logging into the DMM's AAI and restart database services. Wait for 5 minutes. Re-try the manual addition of the DMP.

Regards,

Sagar Dhanrale