Error using BAT

[microtel]

Hello,

I used BAT ver 5.1(4) for creating IP PHone template on Call Manager 4.1.3

when i choose Insert phones with Users,

Create a new phone template and introduce the phone template name, Device Type, Device Pool and phone Button Template then click on Insert the following message error appear:

Error No. Path Not Found

Thanks for your help

[p.curtis]

Hi,

I am getting a similar error whenever I try to add a new phone template from within the BAT tool - version 5.1(4c). Except the message I get is:

Error No.

I get this error when I try to add a new template for a 7941. I am setting the Device Pool and Button Template as they are required fields.

Strange thing is, I can add a template for a 7940 fine, but not the 7941.

I'm getting the same result whether I am on a remote browser, or the IE on the CallManager itself.

Has anyone else had this problem?

Thanks...

Phil.

[b.zimmerman]

Hi,

Yes, we are doing a new install at the moment, and we are getting the exact same error with the exact version. Does anyone know what needs to be done to correct this? If we figure it out, we will update this post.

Thanks,

Brent

[b.zimmerman]

Hi Phil,

FYI, we got this fixed after working with TAC. They told us there was a bug for 4.1.3 (CSCsj37299) and had us install ES127. Once we installed the ES, Bat 5.1(4d) was installed and this fixed the problem. As a note, you need to uninstall your current version of BAT before applying the ES.

Hope that helps.

Brent

[microtel]

Hello

can u tell me the filename i will download from Cisco SOftware

I m confused!!

Thanks

[b.zimmerman]

You need to open a case with TAC and have them publish the ES for you as CallManager ES's are not available on the Cisco Software Download page.

[Rob Huffman]

Hi Brent,

Thanks for posting back with your resolution here. 5 points for your excellent work!

Thanks again,

Rob

[p.curtis]

Hi Brent,

Thanks for your reply. I got the same response from TAC, basically to install the ES127 release for CallManager.

I'm going to apply this patch at the end of the week, but many thanks for your advice..

Rgds, Phil.

[mmelbourne]

Is it possible to install BAT 5.1(4d) without installing the ES127 for CCM 4.1(3)? I think this has probably been addressed in 4.1(3)SR7 now, but SR7 doesn't yet appear on the CRS compatibility matrix.