Expected Wait Time script

[johncabrera]

I am trying to create a script in CRS 3.1 that will indicate the expected wait time for the next available agent. When a person is waiting in Queue; they will hear a messages saying: "An agent will be with you in the (expectedWaitTime)". If anyone has some samples or ideas, I would appreciate it

thanks

[d.stratton]

hi, would you mind emailing me this script? it would be greatly appreciated!

thanks much in advance!!!!

dan

dstratton@fieldglass.com

[adignan]

See attached Script. It contains the .wav files as well.

Regards,

Andy