Extension Mobility Users

[jhinton]

Does anyone know if it is possible to display in realtime extension mobility users who are logged in to their phones?

Thanks in advance

Jim

[pbarman]

If you go to the Device > Phone configuratiopn page for the phone where some EM user is logged in, you can see the userid of the user logged into that phone in the Extension Mobility section of the Phone config page.

[jasyoung]

If you just need one phone's status, pbarman's method of looking at the phone config page in CCMAdmin will do. If you want everybody, there's a reasonably easy way to do it in RTMT.

Use RTMT (CallManager Serviceability, Tools, Real-Time Monitoring Tool) to list all phones. Once you've launched RTMT, go to the Devices tab at the bottom, double-click on Phone, and take the defaults (just click Finish). The way to get here is slightly different for the client-side RTMT in CallManager 4.0, but the same data is available.

In this list, one of the fields you'll have is "LoginUserId", which will be N/A for phones that don't have a user logged in and the logged-in username for phones that do have a user logged in. If you click on the "LoginUserId" column header, it will sort by that column, which should neatly group all the logged-in phones together for you.