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jasyoung
‎07-29-2020
Rising star
Triple CCIE #8607: Routing & Switching, Voice, Collaboration CQS, IP Telephony Support CQS, IP Telephony Operations CQS, IP Telephony Design CQS, Cisco Unity Support Specialist MCSE on Windows 2000 with Messaging specialization I work for a Cisco channel partner in the midwestern USA doing Cisco AVVID solution design and installation with Cisco CallManager, Unity and Contact Center Express. In past lives I've performed long-term contract work for Anheuser-Busch, and been chief network engineer for a regional Internet service provider. The best way to get help from me (or from any other NetPro) is to post on the forum and to use the ratings and solve functions to give positive feedback for answers that help you.
Triple CCIE #8607: Routing & Switching, Voice, Collaboration CQS, IP Telephony Support CQS, IP Telephony Operations CQS, IP Telephony Design CQS, Cisco Unity Support Specialist MCSE on Windows 2000 with Messaging specialization I work for a Cisco channel partner in the midwestern USA doing Cisco AVVID solution design and installation with Cisco CallManage
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Member since ‎07-12-2002
944
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Solutions

Re: [UCCX] Enhancing the Prompt Substitution Operator

Created by in Collaboration, Voice and Video Documents
02-04-2014
02-04-2014
Sure, BIN[00] would not be valid for playback, but I was referring to Delay Prompt objects. DP[milli...

Re: [UCCX] Enhancing the Prompt Substitution Operator

Created by in Collaboration, Voice and Video Documents
02-04-2014
02-04-2014
I think the Prompt Template code above is a fantastic demo of how the feature works. As you say, you...

Re: [UCCX] Enhancing the Prompt Substitution Operator

Created by in Collaboration, Voice and Video Documents
02-04-2014
02-04-2014
Very cool work!! I was kind of aware that Prompt Templates existed, but I have never tried to use on...

uccx 8.5 new script dont work..

Created by in Contact Center
10-03-2013
10-03-2013
There was a change in one of the UCCX 8.5 service releases, SR1 or SR2 if memory serves, that broke ...

Re: Unity Connection 8.0 Audit Logs Configuration

Created by in Other Collaboration Subjects
08-22-2013
08-22-2013
I've just run into this at a customer who's still on 8.0. We're preparing to upgrade them to 9.1. I ...

Why do I get this debug (voice), even if I undebug all.

Created by in IP Telephony and Phones
08-30-2012
08-30-2012
Juan,It's not a debug output. CDR logging to syslog is a configurable option and you seem to have it...

Re: UCCX scripting time comparison

Created by in Contact Center
08-20-2012
08-20-2012
It's possible to do math on time values, but it's very cumbersome and it's difficult to do correctly...

Re: Script fails after upgrade from 4.x to 8.5(1)

Created by in Contact Center
06-19-2012
06-19-2012
What it's returning, the value U"\n\t\t", means a Unicode string consisting of a newline and two tab...

Re: Problem with CCX Editor and Resource Name Duplicated

Created by in Contact Center
03-01-2012
03-01-2012
Sounds like you've been having fun! Some things you should be aware of, if you're not already:Any ti...

Re: Callers hearing incorrect Queue Position

Created by in Contact Center
01-16-2012
01-16-2012
Based just on the piece of your script you took screenshots of, I don't see anything immediately ami...

CUCCX 8.0.2.11003-10: how to modify ring no answer time?

Created by in Contact Center
10-19-2011
10-19-2011
The connect timer is in the Select Resource step in your script. Set that value in seconds to change...

Audio delay when call is answered, CUCM 8.0

Created by in Unified Communications Infrastructure
10-19-2011
10-19-2011
Under older versions of CUCM, you can set that same parameter as a global Service Parameter for the ...

Re: Customizing the System Default Greeting in Unity Connection

Created by in Unified Communications Infrastructure
10-19-2011
10-19-2011
Changing the Standard greeting language files themselves isn't possible that I know of, at least, if...

Re: uccx 8.5 to a RESTful web service; anyone have a good soluti

Created by in Contact Center
10-18-2011
10-18-2011
The Create URL Document step is just a helper to create a Document variable of type URL. In POST mod...

UCCX script to pull XML data

Created by in Contact Center
10-18-2011
10-18-2011
The UCCX XML parser isn't a big fan of namespaces. Can you have your web service return simple XML m...
Public Statistics
Date Registered ‎07-12-2002 12:55 PM
Date Last Visited ‎07-29-2020 12:06 AM
Total Messages Posted 944
Total Helpful Votes Received 843
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