Is this Cluster AD Integrated? Are you seeing this error on the Publisher upgrade or the Subscriber?
If AD integrated and if the Publisher, check these two possible workarounds. If applicable, make the change and rerun the upgrade on the Pub and then the Subs.
Possibility 1)
Workaround
On the publisher check to see if the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Directory Configuration\ DCDMGRPW
has the following value: 0c0a000a2c101c1a100354615c
If it does not, paste it into the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Directory Configuration\ DCDMGRPW
Possibility 2)
When looking in the registry at HKLM\Software\Cisco Systems, Inc.\Directory
Configuration\AppsUsers\CCMAdministrator
You may find the "password" key blank . This is due to the fact that the customer did not run the CCMPWDChanger on the publisher after the Customer Directory plugin.
The plugin instructs the customer to run this utility to change the CCMSysUser but not
the CCMAdministrator password. The plugin needs to be changed to indicate to the customer that the CCMAdministrator password MUST be changed.
Woraround:
Run the CCMPWDChanger on the publisher to change the CCMAdministrator and CCMsysUser passwords before running the install on the subscriber.
Possibility 3)
Check if these password are occupied or blank:
the passwords for the CCMAdministrator and CCMSysUser accounts should be the hashed version of "ciscocisco123" from under HKLM\SOFTWARE\Cisco
Systems, Inc.\Directory Configuration\AppUsers or are both of those passwords were blank? If blank, put in the hashed version of ciscocisco123, 0c0a000a2c101c1a100354615c.
Possibility 4)
Make sure the hosts and lmhosts files are correct per:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094976.shtml
These are good places to start.
Dan
