Forwarding Call To Another Phone After X Rings

[agruszcynski]

I have a 7940 phone where the end user wants the phone calls to that phone to be forwarded to another phone after 3 rings on the first phone. Is this possible, and if it is how do you go about configuring this situation in Call Manager. I have Call Manager 6.1 running.

[Rob Huffman]

Hi Adam,

In this case you could use the Forward No Answer setting FNA (under Directory Number config) so that the call flow is as follows;

Ring Phone A (3 Rings)

Forward No Answer to Phone B

Ring Phone B

The number of rings before forwarding can be changed on a per Device basis on the Phone configuration page via No Answer Ring Duration = x number of seconds.

Hope this helps!

Rob

[agruszcynski]

This worked. Thank you!

[Rob Huffman · Accepted solution]

Hi Adam,

You are most welcome! Glad to be of some small help here.

Take care,

Rob