Re: garbled voicemails...

ges · ‎07-03-2001

One of my users is having a lot of problems with his voicemail being garbled (like the gain is turned up too high on the recording by Unity). He is the only person so far having this problem that I know of. (At least no one else has complained about it yet.) Is there some way I can check and see why his voicemails are getting garbled? Is there a way to adjust the recording volume for his voicemail box? No, not all of these messages are from cell phones, most are from standard analog land lines. His phone operates fine by itself and is not garbled, even with the volume turned all the way up. Thanks!!!! Glenn --- Glenn E. Sieb, System Administrator Lumeta Corp. mailto:ges@lumeta.com +1 732 357-3514 (V) +1 732 564-0731 (Fax)

ges · ‎07-03-2001

No sooner did I post this--three other users came up to complain. They say it's been happening "since the beginning".. I guess I just dont' get enough voicemails to hear it lol :)

Thanks!
Glenn

---
Glenn E. Sieb, System Administrator
Lumeta Corp. mailto:ges@lumeta.com
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)

Report Inappropriate Content · ‎07-03-2001

Sounds like the record volume on your gateway coming into Unity (assuming you're using Call Manager here) is too hot and it's clipping as it's being recorded. Couple things to check here since internal calls aren't being affected.

1. make sure the volume on the gateway being used by external callers is bumped down a few notches. Based on your description this should be your first stop.

2. You can use the WavGain utility from the CM folks off my web page to adjust the record and playback volume. Check out this post:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=ipswitch&Number=1449&Search=true&Forum=All_Forums&Words=volume&Match=Entire Phrase&Searchpage=0&Limit=100&Old=6months&Main=1447

3. You can install the quiet prompt set to bring down the volume of the default prompts (which are a bit loud compared with the default record level of the IP phone equipment). You can get the quiet prompt set from here:

http://www-vdtl.cisco.com/rtp-evoice/unitysw.htm

The goal should be to set the record and playback boosts as close to 0 as you can in step 2 (the more you crank one or both values out from 0 the more sound quality you'll lose).

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

vcornett · ‎07-05-2001

Jeff I cannot get to the website you posted for the quiet prompt. We could sure use this fix. The most trouble I have had is trying to find a middle ground for the voice mail volume. If the recorded voice mails are too low and I bump the gain up, the prompt voices are clipped and internal voice messages (IP phone to IP Phone) are clipped but PSTN Voice Messages are OK. Based on the forum this seems to be an on-going issue when integrating with CCM.

Thanks,

Vince

Report Inappropriate Content · ‎07-05-2001

hmmmm... I thought all folks with CCO accounts (which should be all Cisco customers as far as I know) could get at that page. Can you get at this page?

http://www.cisco.com/cgi-bin/tablebuild.pl/unity

If so, you can hang tight since the quiet prompts will be posted there soon. The other internal page I linked you to is a temporary spot for them until the powers that be approve the official publication on the Unity download page.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

vcornett · ‎07-05-2001

Yes I am able to get that page and I do have a CCO account. In fact, I have downloaded Unity Build 126 because we are going to upgrade to it tonight (as well as CM3-08 to 3-10). We are also going to upgrade from 28 to 32 on the TSP. While I was at it I really wanted to get the quiet prompts put in place also.

Report Inappropriate Content · ‎07-05-2001

OK. I'll try and light a fire under someone to move along the approval process for getting those prompt sets out there and published.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

kechambe · ‎07-08-2001

The Voice Destructive Test Lab (http://www-vdtl.cisco.com) site is internal only. Customers will need to contact TAC or somebody with internal access to the Cisco network to get the files until they are posted to CCO.

Keith

Keith Chambers
Customer Support Engineer
Cisco Systems
kechambe@cisco.com