i do not know exactly answer below questions.
1.what type of transfer does the call redirect
step perform ?
1) call pickup
2) conference
3) blind transfer
4) consult transfer.
answer :i do not know answer
2.which crs subsytem manages the connection between the appication server and speech fils ?
1)media subsystem
2)jtapi subsystem
3)database subsystem
4)application subsystem
answer : i think (4) is answer.
3.what are two ways a call can be documented as
abandoned ? (answers are two)
1)the agent hangs up on the caller
2)the caller hangs up before reaching an agent
3)the error in workflow causes the caller to be
dropped
4)the caller hangs up after reaching a session-
handled step
5)the caller hangs up before reaching a session- handled step
answer: i think (2) and (4) is answer.
4.which two activities must occur before using
a custom java object ? (answers are two)
1)execute the get session info step
2)execute the set java property step
3)execute the create java object step
4)place the path to the class in classpath.
answer:i think (2) and (3) are answer.
help me. thanks.
