Hesitation with 7 digit dialing

[twilliams420]

Running CCM 3.3(4)SR2

When dialing outside local number (7 digits) there is a very long hesitation up to 20 seconds. When dialing outside local number (11 digits) call goes through very fast. Is this normal? Help please

[gogasca]

This is because CCM is waiting for other digits, since potentialmatches exists, in this case a local area code call or 7 digit local call:

9.[2-9]XX [2-9]XXXXXX

9.[2-9]XXXXXX

Create a route filter where local area code does not exist and applied it to 9.@, also create another route pattern for 7 digits calls, (if you use 10 digits number to make local calls, also add the last route pattern)

9.@ RF Local Area code DOES NOT EXIST

9.[2-9]XXXXXX

9.614[2-9]XXXXXX change 614 to your Area Code (Opt)

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800949f0.shtml

[twilliams420]

Thanks for the input. It makes a lot of sense. I have tried your suggestion but the hesitation still remains. Is there something else that I am not doing (maybe something has to be reset?)

[gogasca]

"If you dial an outside number that is matching a 9.@ pattern and it takes 10 seconds before the call goes through, check the filtering options. By default, with a 9.@ pattern, when a 7-digit number is dialed, the Cisco IP Phone will wait 10 seconds before placing the call. You need to apply a Route Filter to the pattern that displays LOCAL-AREA-CODE DOES-NOT- EXIST and END-OF-DIALING DOES-NOT-EXIST"

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00803b3b52.html#wp1018069

Verify that call is not routed through another route pattern (check partitions and other 9.@ patterns), make sure you hit this route pattern.

Check this good example:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_3/ccmsys/a03rp.htm#1028425

[twilliams420]

Well I got it figured out if I remove 10 digit local dialing from the the CSS the hesitation is gone.

Since I can't seem to find a need for 10 digit local dialing I will leave it removed from all of my CSS's.

[maharris]

I suspect that even if you have not found a need for 10 digit local dialing yet, you are going to run into this sooner or later, with all the area code splits going on - I don't even remember off hand how many area codes are local to us any more. It sounds like you are putting your local dialing patterns into different partitions, instead of putting all the local patterns into a 'local' partition? The few previous posts are the usual way to address this. If you want to keep different partitions, maybe you could move the 10 digit pattern partition lower in the CSS than the 7 digit pattern?

Mary Beth