How to access webdialer?

[sulemanwaheed]

Does WEBDIALER have a frontend?

If so, how do I access it.

I can see under 'Cisco CallManager Serviceability' that webdialer is activated, but I dont know how to access it....

Any help would be appreciated..

[aaronw.ca]

Try this URL to access webdialer:

https://callmanager/ccmuser/directory.asp

(for CallManager 4.1, which uses SSL/https)

Replace callmanager with the ip address or hostname of your CallManager.

This link may explain a bit more (3.3):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_chapter09186a008018a531.html

or here (4.1):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3aa1.html

[sulemanwaheed]

Thanks...

[dolah]

I've tried to apply these instructions, but it is still not working.

I have CCM 4.1(2), I've activated the service. I'm only going to use the Publisher as the dialer. But the directory still does not dial.

The instructions said not to restart the Tomcat service, but should I do that anyway?

The error I'm getting is:

Cisco WebDialer - Service Unavailable

----------------------------------------------------

Service not enabled for you, please contact your administrator

Deb

[aaronw.ca]

Are you accessing the webdialer (https://callmanager/ccmuser/directory.asp) from a pc that is connected to the phone's ethernet port?

If not, try that and see if you get a different result. This shouldn't be necessary, but you never know what might help.

If not.. restart tomcat and that might fix it. Restart CallManager if at all possible, you never know with these things... though a CallManager restart should not be necessary.

[dolah]

I think my problem may be bigger... I looked at the event log and I'm seeing errors for the CTI MAnager Service. Don't I need the CTI Manager service for the Web Dialer... this service is kicking out errors on both CallManagers (Publisher and Subscriber)

Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version.

Message Version: 0

Minimum Version: 600

CallManager Version:

IPAddress: 192.168.10.19

App ID: Cisco CTIManager

Cluster ID: VOC-CCM1-Cluster

Node ID: 10.0.8.22

Process ID: 724

Process Name: CtiHandler

Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action: Verify correct version of application are being used; otherwise, contact TAC..

[aaronw.ca]

Sounds like a jtapi plugin mismatch... like webdialer is trying to communicate with CtiManager(CallManager) using a version of Cisco's jtapi implementation that is not compatible with CTIManager's jtapi version.

Here's the WebDialer troubleshooting guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_chapter09186a008018a532.html

Check your trace logs for CTI and Webdialer

(from C:\Program Files\Cisco\Trace\

Which CallManager is the webdialer service enabled on? I'm guessing that the webdialer service is installed on the subscriber? Are both CallManagers running the same versions?

You could try installing the Jtapi plug-in on the webdialer server (or both publisher/subscriber).. that might resolve it, if the webdialer is out of synch with the CTIManager.

That said, you could check with TAC, they can likely resolve your jtapi versioning problem...