Hunt/Line Group Configuration Issue

[mtriebwa]

Is there a way to configure a huntgroup to goto a voicemail box as the last member in CallManager 4.1(3)? When I setup the hunt list to goto the Unity line group, the call doesn't goto to the greeting prompt, it goes to the login/password Unity prompt

[Tommer Catlin · Accepted solution]

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

[gpulos]

is the last entry in your huntList the first entry of the unity lineGroup? if not, make it so and try again.

(just thinking out loud here)

[mtriebwa]

Figured it out, the pilot point configuration for the hunt group has been changed so the no answer field points to our voicemail pilot.