03-19-2008 03:18 AM - edited 03-13-2019 05:05 PM
Hi All,
we need to make the IP Phone integrated with 3rd party Windows application (ERP system) using MS Visual Studio 200/2008 (C#).
I can not find the place where to start with.. :(
Just in 2 words: we need to interact with the phone:
1. to make the automatically calls by pressing a button in ERP
2. to have a pop-up form shown in ERP with the contact/account details for any incoming call
So, which API to use, is there any documentation, samples, additional software/drivers and so on..??
Thank you very much for any help and replies.
regards,
Alex
03-19-2008 04:11 AM
Hi,
Check Cisco TAPI. It should be enough to do all you need.
TAPI Developer Guider for CCM 5.0: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/5_0_4/developer/tpdev.pdf
--
regards,
PK
03-19-2008 06:25 AM
Thank you for the info.. 310 pages, uh..
I'll be glad also having any C# code samples how to integrate Cisco Unified IP Phones 7900 Series.
Thanx
03-19-2008 07:07 AM
I'm afraid you're not off to a good start with C#. Cisco has two ways of doing CTI: TAPI (which is native W32.. so best suited for C(++), VB, Delphi and the likes) and JTAPI (which is Java based).
If you type in "C# TAPI" into google, it'll get you to one or two C# TAPI wrappers which may do what you need to do though (but that doesn't change the fact that JTAPI would be easier to work with.. and as C# programmer you'd feel much more at home with the object oriented approach).
03-19-2008 07:12 AM
I have been using the Julmar ATapi.NET libary for programming TAPI in C#.
You might have a look on their website. It contains several examples.
03-19-2008 10:30 AM
Mike: Have you experienced any problems with those wrappers or are they essentially problem free?
03-22-2008 09:22 AM
I have been told that i need to use SIP protocol API instead of TAPI to have a TRUE VOIP Windows solution.
Could you guys please tell me the difference between SIP API and TAPI?
And could you please suggest a way which API (SPI or TAPI) the OnCast solution is based on (http://www.litescape.com/oncastsoftware.html) - we have to develop something similar.
Thank you for your replies,
Alexey
03-27-2008 05:01 AM
Could you please comment on SIP vs TAPI, this is really important to get know the starting point.
Again, thank you
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