IP Phone 7960 HeadSet Configuration?

[cbayardo1]

Hi, is there a specific thing to do with a head set besides connecting the plug to the back of the phone? It is not working, but when I connect the plug to the Handset on the back of the phone, it works fine.

Any ideas? The headset seems to be VXi brand, but I am not sure.

Thanks

[Rob Huffman]

Hi Carlos,

Headsets are always tricky, but there is no configuration required on the IP Phone 7960. The only setting to look out for is that the Headset Jack can be disabled on the CCM Phone Config page.

Almost all headsets that I have tried with Cisco phones (and others) require a specific cord depending on the way the Headset Jack is wired out. For VXI Headset models the cord listed below is necessary (pretty cheap);

http://www.twacomm.com/catalog/model_201492.htm?sid=E57D6046FB3E4072AEA0D6EC6DE6AEE4

From this good link;

http://www.twacomm.com/catalog/dept_id_619.htm

Hope this helps!

Rob