Re: IPMA can't divert call!

kin-wah.tsang · ‎03-07-2004

Hi All

I have setup the IPMA on CCM 3.3sr4. All features can function but no response after pressing divert all. I captured the log while call can't be diverted. Would anyone give me a hand?

Thanks a lot!

Best Regards

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Calls from ext 2002 to 5205(manager) and want to divert to 5234(assistant). Finally, all incoming calls rings 5205.

Here is the log -

1167: Mar 07 15:52:42.264 CST %MA-SERVICE-7-UNK:[RoutingEndpoint:IPMA_RP] NewCall() - accepted call

1168: Mar 07 15:52:42.264 CST %MA-SERVICE-7-UNK:[RoutingEndpoint:IPMA_RP] NewCall() - New Call on line: 5XXX calledParty=5205

1169: Mar 07 15:52:42.264 CST %MA-SERVICE-7-UNK:[RoutingEndpoint:IPMA_RP] NewCall() - Called Party not a manager or not logged-in, redirecting it to 5205

1170: Mar 07 15:52:42.296 CST %MA-SERVICE-7-UNK:CTI EVENT -- [ProxyLineManager:5205] NewCall() - line=5205 call=Call:[GCID=(25/1),CID=16777275] state=2

1171: Mar 07 15:52:42.296 CST %MA-SERVICE-7-UNK:[ProxyLineAssistant:5234] handleNewCallManager() - callID=SEP000CCEA20C7A:1:16777275 line=5205

1172: Mar 07 15:52:42.296 CST %MA-SERVICE-7-UNK:[Connection:161.92.13.13:3202] sendMessage() - trying to put message into queue, messageID=26 for [ProxyLineAssistant:5234]

1173: Mar 07 15:52:42.296 CST %MA-SERVICE-7-UNK:[EventThread:EventThread1] deliver() - Sent message, messageID=26 to client [ProxyLineAssistant:5234]

1174: Mar 07 15:52:42.296 CST %MA-SERVICE-7-UNK:CTI EVENT -- [ProxyLineManager:5205] CallStateChanged() - line=5205 call=Call:[GCID=(25/1),CID=16777275] state=2

1175: Mar 07 15:52:42.296 CST %MA-SERVICE-7-UNK:[ProxyLineAssistant:5234] handleCallStateChangedManager() - line=5205 callID=SEP000CCEA20C7A:1:16777275 callState=2

1176: Mar 07 15:52:42.421 CST %MA-SERVICE-7-UNK:CTI EVENT -- [ProxyLineManager:5205] CallStateChanged() - line=5205 call=Call:[GCID=(25/1),CID=16777275] state=3

1177: Mar 07 15:52:42.421 CST %MA-SERVICE-7-UNK:[ProxyLineAssistant:5234] handleCallStateChangedManager() - line=5205 callID=SEP000CCEA20C7A:1:16777275 callState=3

1178: Mar 07 15:52:47.343 CST %MA-SERVICE-7-UNK:CTI EVENT -- [ProxyLineManager:5205] DeviceSoftKeyPressed() - received device softkey pressed event for device=SEP000CCEA20C7A line=5205 softkey=70

1179: Mar 07 15:52:47.343 CST %MA-SERVICE-7-UNK:[ProxyLineManager:5205] execute() -SetSacOnOperation([ProxyLineManager:5205],true) starting

1180: Mar 07 15:52:47.343 CST %MA-DATA-7-UNK:MAData:UpdateManagerSACOn:userID = 5205 bSACOn = true

1181: Mar 07 15:52:47.358 CST %MA-SERVICE-7-UNK:[ProxyLineManager:5205] setSacOn() - sacOn=true

1182: Mar 07 15:52:47.358 CST %MA-SERVICE-7-UNK:[Connection:161.92.13.13:3202] sendMessage() - trying to put message into queue, messageID=38 for [ProxyLineAssistant:5234]

1183: Mar 07 15:52:47.358 CST %MA-SERVICE-7-UNK:[ProxyLineManager:5205] execute() -SetSacOnOperation([ProxyLineManager:5205],true) complete

1184: Mar 07 15:52:47.358 CST %MA-SERVICE-7-UNK:[ProxyLineManager:5205] updatePhoneDisplay()

1185: Mar 07 15:52:47.358 CST %MA-SERVICE-7-UNK:[ProxyLineManager:5205] execute() -com.cisco.ma.service.cti.CTIDeviceDataPassThroughOperation@f2cea2 starting

1186: Mar 07 15:52:47.358 CST %MA-SERVICE-7-UNK:[EventThread:EventThread1] deliver() - Sent message, messageID=38 to client [ProxyLineAssistant:5234]

1187: Mar 07 15:52:47.405 CST %MA-SERVICE-7-UNK:CTIDeviceDataPassThroughOperation() - returned=<?xml version="1.0" encoding="iso-8859-1"?>

</CiscoIPPhoneResponse>

pbarman · ‎03-07-2004

Is the Assistant logged into her Assistant Console on PC?

Did the Manager log into this url, and select this Assistant as Divert All destination?

http:///ma/desktop/maLogin.jsp

kin-wah.tsang · ‎03-07-2004

Hi

Thanks for your reply!

Yes, of course. The assistant have logged into the console and assiged to that manager. The manager also can see the assistant shown on the manager console.

I can use immediate divert and transfer to VM..etc except divert all. Any idea?

Best Regards

pbarman · ‎03-07-2004

Well then, this bug be hitting here.

CSCea35148 -- IPMA Divert All does not work

kin-wah.tsang · ‎03-08-2004

But this bug should be found in IPMA version (1.16)1.1 and CM version 3.3(2)SPa. My CCM platform is 3.3(3)sr4.

dlaw · ‎05-14-2004

I'm having the same problem here. Calls to the manager go directly to the manager phone when i have activated divert all.

Even tried using filter list without "divert all" but still can't work.

ImmDiv from the manager phone works thou when activated.

I'm running 3.3(3)sr4 here.

pbarman · ‎05-14-2004

Try resetting the CCS_I_E and CSS_M_E. If that doesn't help, Check the CCM trace to find out which pattern the call is hitting, the translation pattern or the route point DN.

Check the MA trace to find out if these messages appear in the trace:

"NewCall() - accepted call"

Make sure the Assistant in logged in and online on the assistant console.

miket · ‎05-18-2004

There is a bug where the divert all does not work but the immediate divert does work. If the Immed divert works then the configuration is setup correctly the issue is the bug. Sorry I do not knowthe bug but i had the same issue.