07-02-2008 04:55 AM - edited 03-15-2019 05:02 AM
Hello Experts
I have a problem
for one of my customers I upgraded call manager from 4.2 to 6.1 using the MDA tools, it is working fine, but the IPMA users i have to add them manually, any way I did that too.
but when I am trying to access the IPMA service through assistant phone, it is giving me " Requesting ... " forever and it is not accessing the service.
my IPMA is Proxy mode. and I made sure from the partitions, CSS, managers and assistant.
I tried also to use a sniffer to see what king of traffic is between the assistant phone and the CM while pressing the IPMA service button, the Phone sends HTTP/XML request, but the call manager is replying with HTTP only, is that making any problem ?
Please I need you feedback in this
Best Regards
07-03-2008 11:13 PM
Hi,
We currently are experiencing the same issue on CUCM 5.1. After a call is placed or lifting and replacing the receiver you get a requesting message. We currently have a TAC case open for this problem and if we get a answer in the near future l will update with our resolution.
If you place a sniffer between the phone and the Pub you will may see the call be placed/receiver going off hook and then a unknown message coming back. This seems to be when the requesting comes from the phone to the Pub/Sub.
If you do get a fix, it would be help full if you could update this post as well?
Best Regards,
James
07-04-2008 08:02 AM
Hello James
I already opened a case with cisco TAC :)
and when I put the sniffer to monitor traffic between Phone and Pub, andd when I press the IPMA service button, It sends a reques to the call manager for HTTP/XML, but the call manager replies with HTTP only ! maybe this is the problem, any way i will follow up with TAC. and for sure I will update the post when it gets solve, for tiem being any one has an idea abou thtis issue please help us
Regards
Haytham
07-07-2008 10:31 AM
Hello Haytham,
I found the following URL's on the requesting status on IPMA -
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_3_2/ccmfeat/fsAppB.html
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801829e9.shtml
The last URL gives you the command to use for stopping Tomcat via SSH or the CLI -
admin:utils service restart Cisco Tomcat
I spoke to the user for the forum l have, and they mentioned it may have been slightly better. Time will tell l guess.
Let me know if this helps.
Regards,
James
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