05-04-2018 03:52 AM - last edited on 03-25-2019 07:05 PM by ciscomoderator
Cisco TelePresence MCU 4520 build 6.18(3.42) version 4.4(3.42) is dropping some but not all endpoints at exactly 8min 23sec (see attached screenshot). We are currently migrating to a SIP environment but there is no specific pattern to the call drops. This has happened on MX series, Spark series. Anyone had any similar issues to this?
05-06-2018 08:55 PM
Hi,
try to clear logs record on MCU, or upgrade to the latets firmware.
05-07-2018 05:58 PM
Are there any firewalls between your MCU and your endpoints? With things disconnecting after a seemingly consistent time period, this reeks of a firewall timeout issue.
Please remember to mark helpful responses and to set your question as answered if appropriate.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide