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MeetingPlace Problem

AhmedBassiony
Level 1
Level 1

Hello all,

We have Meeting Place 8.0 on

Express Media Server

We have a problem that when a participant in the specific meeting leave that meeting and try to join it again he failed to join?

Is that ordinary or there is an additional configuration to solve this problem.

thanks a lot.

1 Reply 1

Jacob Killoy
Level 1
Level 1

Ahmed,

It's hard to tell the root cause to a problem such as this from the description alone. If the problem is reproducable, i would suggest pulling an information capture for the problem and opening a TAC case for analysis.

To pull an infocap:

Log in to the Administration Center.

Click Services > Logs > System Information Capture.

Enter or change the values on the System Information Capture Page.

Click Capture Logs.

Click OK.

Obtain the data by taking the following actions:

    Navigate to the zip file specified on the page. The name of the zip file is based on the date and time parameters that you entered on the System Information Capture Page.

    Click Export to File.

Thanks,