Messages

[ajones]

When people leave messages even if it they just talk a little loud it sounds horrible...system prompts are all good it is just when people leave messages...any fix for this<br><br>Amy Jones<br>Senior Systems Analyst<br>AAC Associates<br>703-918-6394

[#2]

check out the volume tech tip :

http://www.answermonkey.net/AudioDecision.htm

Unity 3.1(1) will have proper inbound AGC control (i.e. all inbound recordings will be "pushed" towards -26 db roughly) which will help with this. Sounds like you have inbound recordings coming in way too hot. You can manually adjust the record level down on pre 3.1(1) systems (the audio decision tip covers that) which sounds like what you need to do. The problem will be that inbound recordings from different sources (i.e. internal vs. external calls) will come in at different levels and pre AGC you can only statically bump down record levels.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[ajones]

Thanks Jeff...one more thing..the g711 prompts are for 246 will this work for 3.0(3) as well?

Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394

[kechambe]

Unity 3.0 by default has the G.711 quiet prompts installed.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

[ajones]

Well thats weird because I checked the registry on the unity box and comparing it to what the G711 Quiet prompts would be its different...
Default normal prompts: playback level fffffff6, Record level 5
Quiet prompts: playback level fffffff6, Record level 0:

so I have it without the quiet prompts loaded correct?


Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394

[kechambe]

The quiet prompts are more than just a setting in the registry. They are a set of hundreds of prompts (.wav files) that have been recorded at a lower db. You can feel free to adjust the registry if you want.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

[ajones]

So...Should I not install the G711 Quietprompts.

Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394

[kechambe]

No you should not because they are already on there. Prompts have changed between 2.4.6 and 3.0 too.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

[ajones]

okay then...
I dont know where to go from here...Is there anything that I can do to fix this problem...When a caller or a subscriber leaves a message it sounds horrible...

Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394

[#10]

I'd bump down the record level in the registry... the tech tip in my first post has instructions for how to do this (i.e. you'll probalby want to set it for a negative number if it's already at 0 which requires a little hex math). Without AGC that's about your only option in this case.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[ajones]

Right now it is at 5 not 0

Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394

[#12]

oh yeah... bump that down to 0 and I'll be you notice a big difference. A value of 5 means we take the inbound recording and bump it up 5 db so if it's coming in a little loud, it'll be made a LOT loud then and cause the message to clip or break up which sounds like the case. If 0 is still too loud keep dropping it by a couple db until it's where you want it.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[ajones]

Okay....thats what I wanted to hear...Thanks Jeff...Im gonna change that and reboot tonight

Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394

[kechambe]

This doc might help explain how the registry changes work a little better:

http://www.cisco.com/warp/public/788/AVVID/audio_decision.html

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

[ajones]

Thank you..

Amy Jones
Senior Systems Analyst
AAC Associates
703-918-6394