MoH play options

[pijssel]

Hi,

I'd like to have each new caller to get the MoH to play from the start. This is because the MoH contains a welcome text. At the moment if someone is in de queue (acconfig.bat on Callmanager 4.1(3)) and hears the text message, the next caller wil drop right in with the other caller, missing part of the text message '..busy, please hold.'

Thanks in advance,

Paul van den IJssel

Digacom

[gpulos]

if you want MoH to start at the beginning of the message for each user, you cannot use 'Multicast MoH'.

you will have to use 'Unicast MoH' to achieve this.

see this link for configuring CCM 4.13 for Unicast MoH:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp76521

(see the moh audio source config settings section)

[pijssel]

I've removed the MRG and MRGL cause if I understand correctly unicast will only work if you don't have MRG configured. But I still don't get it to work..