MultiLevel Admin Not working correctly

[mpaul]

I have a 4.12 call manager cluster. I'm enabling MultiLevel Admin Access. When I try to add users to the various groups I get the following error.

An error occurred while the page was loading

Error Number: -1005 Description: User or User Profile doesn't exist or user profile attribute not set for the user (userid)

I am Active Directory Integrated. Interestingly if I go to Active Directory and look in the MultiLevelAdmin Organizational unit, the user account is added to the Gateway Admin group, or Phone Admin group, whichever group I tried to add them a part of.

Anytime I go back to this page, I get the same error. If I remove the user account from the group in Active Directory the error goes away and I can try to add them again but still same error. Any ideas.

[mpaul]

Just found the answer. The account I was adding did not have a phone associated with the account. They're an admin but we haven't rolled out phones for this site. If I go and try to add a user who has a phone associated with the user account it seems to work. I'll just setup this admin with a bogus softphone and associate them with the phone in the User pages.

[fn3247]

Found this too, for whatever reason the user needs to be "touched" in the ccmadmin user page section, I've found that setting a PIN works just as well.