Nortel Symposium and ICM - Data synchronisation

[MARK MALLALUE]

We have a problem with our ICM system and it's integration with our Nortel Symposium system. The two systems require the agent/skill group data to be kept in sync. Does anyone have any suggestions on how to manage this (automatically would be preferable).

Thanks in advance.

Mark Mallalue

[sbilgi]

Check here :

http://www.cisco.com/warp/public/180/prod_plat/cust_cont/icm/product_literature.html

[JIM.CHAMBERS]

no automatic way to do this .do you use collabration

[michael_oldham]

The telcom New Zealand team wrote a utility that does this .

contact david.raynor@telecom.co.nz