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one mailbox for multiple users

HYE WILSON
Level 1
Level 1

When one voicemail such as a messaging service queue mailbox is shared by multiple users, can a voicemail be accessed by multiple users simultaneously? For an example, I am a messaging service center agent, we have a message drop voicemail box that is shared by all agents. I need to access the vm box and transcribe the message in the vm box. While I am transcribing the message, can other agent access the same vm box, and transcribe the next unread message in the vm box?

1 Reply 1

ebreniz
Level 6
Level 6

Starting with Cisco Unity version 3.x, there is a feature that allows multiple extension numbers on a voice mail box. This is referred to as the Alternate Extension feature.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps