Sounds like the Print to Mail driver didn’t get installed properly on some of your boxes (I’m assuming some clients are working?). Installation of the PTE driver is pretty straight forward and is done automatically by VMO in silent mode. You can install the PTE directly off the Unity CD (in “chatty mode”) and see if it kicks up an error. You can find this on Disk 3 under “\Fax\LFSetup\ENU_\Windows\FaxToMail\Setup.exe”. You should, by the way, reboot after installing this before testing it. I’m sure Randy will have you do this anyway...
The other thing I've seen here is if the boxes have no printers installed, the PTE driver will sometimes fail since it's assuming some DLLs are on the system that are not. You can try installing the Microsoft default printer on one of these boxes which does fix that problem... doesn't sound like that's the case, however.
The second problem sound like the fax gateway didn’t get installed for some reason. If you address something to “[FAX:Name@12343]” the fax server should get it. If Exchange doesn’t recognize “FAX” as a message type, the gateway didn’t register to handle those messages. If you look in the Exchange Administrator under the configuration\connections container, you should see a fax gateway there. If not, something went bad with the fax install that we need to look at.
Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg
