PC Call Answering Software

abruso · ‎02-02-2005

Is there some type of software that Cisco has that would allow a PC to answer phone calls.

We have a VOIP system managed by our ISP, but we need to set up some sort of call center. We don't need anything big and fancy but what we would like to do is have it so when a client calls in on a certain number, the ISP's equipment can route the call to a client PC that would have some type of software installed that would be able to answer the call through the PC using a microphone.

The ISP's equipment would be able to pick IP addresses out of a pool of available ones.

Anyway, is this something like this possible? Thanks.

fmeetz · ‎02-09-2005

ATA 188 should be able to connect from an IP network to PSTN . I guess this should be able to do the fuction u r looking for

http://www.cisco.com/en/US/products/hw/gatecont/ps514/ps517/index.html

timcaparoon · ‎02-09-2005

Cisco IP Communicator (Softphone) is what you are looking for. It works like the Cisco IP phones yet it resides on your PC. I use mine remotely with a VPN connection and a headset w/mic. Works great. It has a six line appearance so it should make a good operator console.