phone with multiple lines - listening

[linuxfish00]

                   We have a service phone that takes incoming calls from the public. It is not part of contact center or anything like that. But we have a need for quality control on this phone. Is there a way enable a feature to allow a manager to listen to a call in real time?

Thanks.

[paolo bevilacqua]

Start mentioning system and version you're using.

[linuxfish00]

Hello,

Cisco Unified CM Administration

System version: 8.0.3.20000-2

Thanks

[Jaime Valencia · Accepted solution]

With just CUCM, barge is the only option, but it requires a shared line with each user.


Sent from Cisco Technical Support Android App

[linuxfish00]

How about the Attendant Console ( OPR.8.6.2.611 )? Will Barge work with that? I know it is unsupported, but has anyone tried it? Management wants to ensure quality of calls.

[paolo bevilacqua · Accepted solution]

Attendant Console doesn't do listening.

You will need a listening/recording solution available from many differente vendors.

[linuxfish00]

I see. Well, we are looking into Variphy.... hopefully that is the ticket. Thanks everyone.