Problem with ATA 188

radu_sarbu · ‎12-14-2004

Hello everyone,

A little problem with ATA 188: when I try to access the configuratiom menu, after i introduce 1# (setting static IP address), the IVR returns a message like "eaffwd". I though that this message may be something like "passwd", so I tried to reset the ATA to factory defaults (322873738#), but it returns the same message.

Any ideeas ?

Thanks a lot

wong34539 · ‎12-20-2004

Reset to factory defaults and with help of the Voice Code Menu Table, you should be able to configure the ATA

http://www.cisco.com/en/US/partner/products/hw/gatecont/ps514/products_administration_guide_chapter09186a00801a8b32.html#1059656

If you find the Interactive configuration difficult, you can try with Web Configuration

http://www.cisco.com/en/US/partner/products/hw/gatecont/ps514/products_administration_guide_chapter09186a00801a8b32.html#1059809

radu_sarbu · ‎12-21-2004

I tried, but even when I introduce the code for resetting to factory defaults, the Voice Menu returns me to enter the password. I can't use the web pege because the ATA does not have any IP address, and the DHCP client is disabled. So, the only chance is to reset it. But, as I said, it won't let me without a password.

The image version is 3.1 SIP.

Thanks

ngss · ‎12-22-2004

I wonder if you are able to listen anything else such as 21 (Listen to IP Address)?

SSng

radu_sarbu · ‎12-22-2004

Yes, I'm able to listen 21 (the IP address is 0.0.0.0). I'm able to listen almoust all settings, but I can't modify anything because I don't have the password. The problem is that even when I try to reset to factory defaults it ask me for password.

Radu

ngss · ‎12-22-2004

Have you tried to upgrade it? This should clear the password at the same time.

SSng

radu_sarbu · ‎12-22-2004

I can't upgrade it since it doesn't have any IP address and the DHCP client is disabled.

Thanks

jorgemartinez · ‎02-24-2005

Hello there, have the same issue with an ATA and the same version, but mine can get an ip address from DHCP .. I will try to upgrade the ATA and see how it goes ...

jorgemartinez · ‎03-08-2005

I can not access still my ATA, and what I saw, is that is has the same version as other two that I have and are working. Any ideas yet?