Problems with 7970 factory reset

jgomez · ‎09-24-2004

After upgrading CCM 4.0(1) to 4.0(2)a

a 7970 phone has stopped working.

7970 firmware: cmterm-7970-sccp-6-0-1.

As it wasn´t booting at all I´ve performed a

factory reset. After the leds going yellow and red

for the reset they now keep going green and

doesn´t show startup window even 30 minutes later.

Any suggestions would be highly appreciated.

Report Inappropriate Content · ‎09-30-2004

This could be due to the issue with the switch to which the phones are connected to. Check if there are any issues with the switch.

jgomez · ‎10-05-2004

The switch (Catalyst 2950) doesn´t seem to be the problem as I have now a 7960 connected to the same port I had the 7970 connected to working OK.

I think the firmware may have gone corrupt during

the factory reset or something like that. I´ve read

about a bug for 7935s in similar circumstances

making the 7935 unusable.

reggierichard · ‎10-06-2004

I had a 7970 phone quit working in the same manner that you have described. Only, mine stopped working when I was doing a firmware upgrade to the phone. Regardless, the phone would not complete the boot process and had to be RMA'd.

jgomez · ‎10-11-2004

I also asked for RMA for my 7970,

as it won´t complete the boot process either.

Thanks for your comments.

reggierichard · ‎10-12-2004

Also, There is a new firmware release than the version you previously stated you were using.

Available on CCO download.