I have all the people in the Call Center set to 5 for a skill level and the manager has always been a 1.....well starting yesterday or at least that is when she noticed it.......she is not getting calls even when she sees calls waiting.....the only time she gets a call is when she is set with a skill level of 5.............I did not change anything it just stopped working for some reason.......
To test this further I changed the manager to a 5 and changed one of the other users to a 1........the result was the same.....so what I am assuming is that for some reason the competence level in IPCC for some reason beyond my knowledge is not working.......does it have something to do with JTAPI?.....I compared the manager to everyone and she was the same that is why I chose to change the other user to that level to see if it was the same effect and it was.
Do you have any ideas on what might be the cause......................or do you know what will fix this.....................let me know please.
