02-21-2007 02:22 PM - edited 03-13-2019 03:56 PM
Hi,
Has anyone customised QRT? We want to add/delete categories and change the reason codes that are displayed on the screen.
Any help is much appreciated!
Erik
02-21-2007 03:29 PM
I'm also trying to customise the QRT menu.
I've found a QRTDictionary.xml file on the CCM server(4.2) at:
c\Program files\Cisco\Application\QRT\English_United_States\
I've modified this file on the CCM server that my phones are registered with and reset the phone, but I don't see the phone accepting the modified menu.
..tod...
02-22-2007 08:14 AM
Tod, thanks for the reply.
Have you tried restarting Tomcat, Cisco Extended Functions, IIS Admin and WWW services?
Erik
02-22-2007 12:39 PM
Simply restarting Cisco Extended Functions will do the trick; however, when I remove a Reason Code and/or Category, the result is displayed as (null) on my screen. Our workaround was to leave a space character, which effectively made it blank.
Erik
02-22-2007 01:32 PM
thks.... any luck adding net new reason codes?? I'm able to modify existing ones. I just can't get the phone to see the new ones that I've added to that QRTdictionary.xml file.
02-23-2007 08:20 AM
hey tod ...did you notice a number after each comment? for instance, TextInterviewOnHookCat2Text5 < --- the new reason code should have a unique number.
To which Category are you adding the code?
-erik
02-26-2007 08:26 AM
I'm trying to add 2 additional options:
TextInterviewConnectedCat1Text10
TextInterviewConnectedCat1Text11
I make the changes and restart the EF service, but still do not see these additions. I can modify the text on TextInterviewConnectedCat1Text9 and see the changes displayed on the phone....just can't add net new options. ..thks...
02-26-2007 10:57 AM
There must be another form that calls this xml page. Perhpas you should try posting this under IP Services? I think a developer would have the answer.
Please post back here if you have any luck.
Thanks!
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