Queue Priority for VIPs

[frazier24]

Hi.. I know a part of this question was already asked. However, I really need help with my current issue.

My client does not want to publish a separate RP number only for VIPs. What they want is for the VIPs to call into the main call center number, once they choose a Queue option they have the capability to send a DTMF tone of "VIP", or "847", so that they can be set a Priority of 10 within the Queue.

I want them to have the Priority capabilities no matter where they call from.

So with that, is this possible? And if so, what do I need to do so to present this "VIP" DTMF option, capture it, and then Prioritize the VIP caller?

Thanks in advance.

Lee

[adignan]

Your script will look something like this

-start

-accept

-Get Digit String (this will play the opening greeting prompt and stuff the digits entered into a variable)

-if GetDigitString == "847"

- True

- Set Priority = "10"

- Go To CSQ

- False

- Go To CSQ

-CSQ

-Select Resource

etc,etc,etc

There are other ways to do this, switch string, etc but hopefully you get the jist.

Andy - berbee

[frazier24]

Thanks Andy.. I'll check it out.

Lee