Recording Calls Call Manager 8.6

[miguelba]

Hello everyone.
I have a Call Manager 8.6 I want to record the calls so I have been checking that I should send it to a recording server.
Which I have been investigating but when creating a recording profile, there is no option to add a new profile.

And it is a fundamental part to do it, could you tell me what my options are.

[Jaime Valencia]

Can't recall if that version had recording profiles and the such, but I believe it didn't, so you would need to find a solution which works with that release and might be span recording based, your version is EOL/EOS for quite some time, so you'd need to discuss with any vendor of recording solutions if they would be compatible and how to configure it

https://www.cisco.com/c/en/us/products/collateral/unified-communications/7800-series-media-convergence-servers/eos-eol-notice-c51-730843.html

[miguelba]

What solution do you recommend is that when creating a profile I don't have the option to add.

I have seen that with version 10.0 they do tests and it works very well.

[Jaime Valencia · Accepted solution]

You need to discuss this with whoever you're going to be buying the recording solution from, even 10.x is EOS/EOL, we're already on 14.

The vendor would be the one that can answer if their current products would work with your release or not.